cuba, candelaria, artemisa, carpintero jabado, birding, wildlife, nature, animal

Política de Privacidad

Privacy Policy

Trancas Experiences

Last updated: February 27, 2026

1. Identification of the Data Controller

Trancas Experiences is a tourist transportation and personalized experiences operator operating in the Ñuble Region, Chile.

Data Controller:
Trancas Experiences
Email: info@trancasexperience.cl
Website: https://trancasexperiences.cl

For the purposes of Chilean legislation, we act as data controller in accordance with Law No. 19.628 on the Protection of Private Life.

In the case of international users, this policy incorporates principles aligned with international data protection standards, including the General Data Protection Regulation (GDPR), where applicable.

2. Personal Data Collected

We may collect the following categories of data:

2.1 Identification Data

  • First and last name
  • Email address
  • Phone number
  • Nationality, when necessary for coordination purposes

2.2 Booking and Service Data

  • Date and time of the transfer
  • Pick-up point and destination
  • Number of passengers
  • Relevant logistical information for the service

2.3 Technical Data

  • IP address
  • Browser type
  • Operating system
  • Website usage data
  • Cookies

2.4 Communication Data

Information submitted through forms

  • Emails
  • Messages via WhatsApp

We do not collect sensitive data, such as health, religion, ideology, or similar information, unless the user voluntarily provides it for specific logistical purposes, such as mobility needs.

3. Purpose of Data Processing

Personal data is used exclusively for the following purposes:

  • Managing requests and bookings.
  • Confirming availability and coordinating services.
  • Communications related to the contracted service.
  • Logistics coordination with hotels or associated operators.
  • Compliance with legal and tax obligations.
  • Security and fraud prevention.
  • Improvement of website performance and functionality.

4. Legal Basis for Processing

Data processing is based on:

  • Performance of a contract or pre-contractual measures, such as service bookings.
  • The user’s explicit consent.
  • Compliance with legal obligations.
  • Legitimate interest to ensure the security and operation of the service.

In the case of users from the European Union, processing is based on Articles 6.1.a, 6.1.b, and 6.1.f of the GDPR, where applicable.

5. Data Transfers and Disclosure

We may share personal data only when necessary for:

  • Coordination with hotels or logistics providers.
  • Payment processing through external platforms.
  • Compliance with legal requirements.
  • We do not sell, rent, or commercialize personal data.

In the case of international technology services, such as Google, Meta, or payment gateways, data may be processed outside Chile under reasonable security standards.

6. Cookies and Similar Technologies

Our website uses cookies to:

  • Ensure technical operation.
  • Analyze web traffic.
  • Improve the user experience.
  • Manage user sessions, where applicable.

Users may disable cookies through their browser settings. However, this may affect certain website functionalities.

7. Third-Party Content

The website may include:

  • Maps, such as Google Maps.
  • Videos.
  • Social media integrations.
  • External booking systems.
  • These providers may collect data in accordance with their own privacy policies.

We recommend reviewing those policies directly on their official websites.

8. Data Retention

Personal data will be retained:

  • For as long as a contractual relationship exists.
  • For the time necessary for administrative and tax purposes.
  • Until the user requests its deletion, when legally applicable.

Comments on the website may be retained indefinitely for moderation and security purposes.

9. User Rights

Users have the right to:

  • Access their personal data.
  • Rectify incorrect data.
  • Request deletion of data when applicable.
  • Request restriction of processing.
  • Request data portability, where applicable.
  • Withdraw consent at any time.

To exercise these rights, users may write to:

info@trancasexperience.cl

We will respond within a reasonable period in accordance with applicable regulations.

10. Information Security

We adopt reasonable technical and organizational measures to protect personal data against:

  • Unauthorized access.
  • Alteration.
  • Loss.
  • Misuse.

However, no digital system can guarantee absolute security.

11. International Users

If you access this website from outside Chile, you accept that your data will be processed in accordance with Chilean legislation, without prejudice to any additional rights that may apply under your local jurisdiction.

12. Modifications

We reserve the right to update this Privacy Policy whenever necessary.

The current version will always be available on this page.